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    Desouza, K. C. (2003). Facilitating tacit knowledge exchange. Communication of ACM, 46 (6), 85-88.

     

    Eccleston, D., & Griseri, L. (2008, March 18). How does web 2.0 stretch traditional influencing patterns? Paper presented at the Market Research Society Annual Conference.

     

    Eisenhardt, K. M. (1989). Building theories from case study research. Academy of Management Review, 14 (4), 532-550.

     

    Ganesh, J., & Padmanabhuni, S. (2007). Web 2.0: Conceptual framework and research directions. Proceedings of AMCIS.

     

    Grover, V., & Davenport, T. H. (2001). General perspectives on knowledge management: Fostering a research agenda. Journal of Management Information Systems, 18 (1), 5-21.

     

    Kane, G. C., & Fichman, R. G. (2009). The Shoemaker’s children: Using wikis for information systems teaching, research, and publication. MIS Quarterly, 33 (1), 1-17.

     

    Kulkarni, U. R., Ravindran, S., & Freeze, R. (2006). A knowledge management success model: Theoretical development and empirical validation. Journal of Management Information Systems, 23 (3), 309-347.

     

    Lee, M., & Lan, Y. (2007). From web 2.0 to conversational knowledge management: Towards collaborative intelligence. Journal of Entrepreneurship Research, 2 (2), 47-62.

     

    Levinson, M. (2006, Nopember 25). The ABCs of KM. CIO Magazine. Retrieved from http://www.cio.com/research/knowledge/edit/kmabcs.html.

     

    Mindel, J. L., & Verma, S. (2006). Wikis for teaching and learning. Communications of AIS, 18, 1-23.

     

    22 Nath/Journal of Accounting – Business & Management vol. 22 no. 2 (2015)

     

    Minocha, S., & Thomas P. G. (2007). Collaborative learning in a wiki environment: Experiences from a software engineering course. New Review of Hypermedia & Multimedia. 13 (2), 187-209.

     

    Parameswaran, M., & Whinston, A. B. (2007). Social computing: An overview.

    Communications of AIS, 19, 762-780.

     

    Poynter, R. (2008). Facebook: the future of networking with customers. International Journal of Market Research, 50 (1), 11-12.

     

    Richards, B. (2009, July). A social software/web 2.0 approach to collaborative knowledge engineering. Information Sciences, 179 (15), 2515–2523.

     

    Sarker, S., & Lee, A. S. (2000). Using a positivist case research methodology to test three competing theories-in-use of business process redesign. Proceedings of the International Conference on Information Systems. Brisbane.

     

    Sarker, S., & Lee, A. S. (2002). Using a positivist case research methodology to test three competing theories-in-use of business process redesign. Journal of the Association for Information Systems, 2 (7).

     

    Shanks, G. (2002, December). Guidelines for conducting positivist case study research in information systems. Australian Journal of Information Systems, 10 (1), 76-85.

     

    Wagner, C. (2006). Breaking the knowledge acquisition bottleneck through conversational knowledge management. Information Resources Management Journal, 19 (1), 70-83.

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